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Policy Updates » Improving Mobility Across North Texas

Improving Mobility Across North Texas

When it comes to public transportation, agencies have many factors to consider. How can we best serve our customers? What will entice non-riders to try transit? What can we do to meet a growing need within our community?

Trinity Metro has tackled these issues by offering innovative on-demand services known as ZIPZONEs. The newest one is our Near Southside ZIPZONE, which launched in July. After a few months in operation, we expanded the zone to include more access to grocery shopping and medical facilities. The larger area includes a Fiesta, Walmart Neighborhood Market and additional coverage for neighborhood residents to reach medical facilities with ease.

The Near Southside ZIPZONE serves the region that encompasses Baylor Scott & White All Saints Medical Center, Cook Children’s Medical Center, John Peter Smith Hospital, Texas Heath Harris Methodist Hospital Fort Worth, Medical City Fort Worth, Moncrief Cancer Institute, and UT Southwestern Monty and Tex Moncrief Medical Center at Fort Worth. The zone serves an area with a medical employee base of 40,000 and also includes many restaurants and businesses on Magnolia Avenue.

The ZIPZONE, which is provided through a contract with Via, provides shared rides from 6 a.m. to 8 p.m. daily. ZIPZONE connects with Trinity Metro TEXRail and Trinity Railway Express (TRE) at the Fort Worth T&P Station and to bus routes 1 South Hemphill4 East Rosedale5a Evans Ave.5b Glen Garden/Wichita6 8th Ave./McCart/Hulen Mall9 Ramey/Vickery and 14 Sylvania/NE 28th.

How it works

  • Download the Trinity Metro ZIPZONE app.
  • Use the app to order a ride.
  • View interactive map of service area at RIDETRINITYMETRO.org/ZIPZONE.

Other ZIPZONE services

The Near Southside ZIPZONE is the fourth on-demand service provided by Trinity Metro. In June, the Crowley ZIPZONE was launched to help residents get to destinations within the city and also to connect with all of Trinity Metro’s other services throughout Tarrant County. In 2019, the Mercantile ZIPZONE was started to connect bus and TEXRail riders in the area near Mercantile Center Station. The Alliance ZIPZONE began in early 2019 to help connect bus passengers with jobs in the area. The on-demand service is an innovative solution that complements Trinity Metro’s other public transportation options.

A look to the future

Additional ZIPZONEs are also part of Trinity Metro’s future plans. As we consider options for our bus system redesign, known as A Better Connection, one of the scenarios being considered is adding more on-demand ZIPZONE options instead of hourly neighborhood routes.

We must always keep a mindful eye on ways to grow and improve public transportation for improved mobility across North Texas.